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Privacy Policy

Current as at 15 June 2026

We collect your personal and health information to provide safe and effective services. We protect your information, only share it where necessary or required by law, and you can contact us at any time to access or correct your data.

At Brightview Health, we are committed to protecting your privacy and treating your personal and health information with care, respect, and transparency. This Privacy and Data Protection Policy explains how we collect, use, store, and share your information, and how you can access or correct it.

Brightview Health provides allied health and disability support services. We work with NDIS participants, private clients, and members of the community to deliver integrated, high-quality, person-centred care.

We may collect personal and sensitive information that is reasonably necessary to provide our services, including:

  • Your name, contact details, date of birth, and other identifying information
  • Health and medical information relevant to your care
  • Information about your support needs and services provided
  • Government identifiers (such as Medicare or NDIS details where relevant)
  • Billing and payment information
  • Records of your interactions with us

We may also collect information through our website, including details submitted via online forms.

We collect information in a number of ways, including:

  • Directly from you (for example, through forms, phone calls, emails, or in-person discussions)
  • Through our website or online interactions
  • From third parties involved in your care (such as healthcare providers, support coordinators, or government agencies), where authorised
  • Through referrals or funding bodies

Where appropriate, we will seek your consent before collecting sensitive information.

We collect and use your information to:

  • Deliver safe and effective services tailored to your needs
  • Develop and manage your care or support plan
  • Communicate with you about your services
  • Process payments and manage funding arrangements
  • Meet legal and regulatory requirements
  • Improve our services and quality of care
  • Send updates or information about our services (only where you have consented)

We only collect and use your information where it is reasonably necessary for our services or required by law.

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how our website is used. This may also include basic analytics tools.

You can control or disable cookies through your browser settings.

We may share your information where necessary and appropriate, including with:

  • Government and regulatory bodies (such as the NDIS or Medicare)
  • Healthcare professionals and service providers involved in your care
  • Organisations providing funding or support services
  • Payment processors and financial institutions
  • Legal authorities where required by law

We only disclose your information where:

  • You have given consent, or
  • We are required or authorised to do so under Australian law

Some of our service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. These steps include:

  • Secure digital systems and storage
  • Controlled access to personal information
  • Physical security measures for premises and records
  • Staff training in privacy and confidentiality

We retain personal information only for as long as required to provide services and meet legal obligations. This may include extended retention periods for health and service records.

We retain health and service records in accordance with applicable legal and regulatory requirements. When information is no longer required, it is securely destroyed or de-identified.

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if you believe the information is inaccurate, incomplete, or out of date
  • To do this, please contact us using the details provided below.

If you have a concern about how your information has been handled, we encourage you to contact us first so we can work with you to resolve the issue. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Commission (where appropriate).

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Brightview Health
62B Windsor Road, Castle Hill NSW 2154

Phone: 1300 029 143

Email:

Website: www.brightviewhealth.com.au

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.